How to request deletion
- Sign in to Ajerosa OS, open Edit My Profile, enter your current password and choose Request account deletion.
- A non-Owner profile is anonymised and its login is disabled. Operational references may be retained without the personal profile details.
- The sole Owner can initiate a request in the same place, but the account remains active until company ownership and retained business records are safely resolved.
- If you cannot sign in, email account-deletion@ajerosa.com from the account email, use the subject “Ajerosa OS account deletion request”, and include your full name and company role. Do not include your password.
What is deleted or retained
The user account and directly associated profile information will be deleted or anonymised when the request is approved and no legal or security reason requires retention. Company operational records, approvals and audit history created while the account was authorised may be retained to protect record integrity, prevent fraud and meet contractual, accounting, safety or legal obligations. Retained records will remain access-controlled.
Timing
We aim to respond to a verified request within 30 days. We may ask for additional information solely to verify identity and authority.